Gmail + M365
Provider-neutral email intake and routing
Case study · Executive operations
AutoMates built a production Executive Operations Assistant that turns existing inboxes, calendars, tasks, and organisational memory into one controlled operating view. It identifies what needs attention, explains why, and returns the result to the tools already in use—without adding another inbox.
Actions return to the source system. The operating layer does not become another place to monitor.
Gmail + M365
Provider-neutral email intake and routing
Knowledge + context
Current project state together with the history behind it
Morning Briefing
A realistic daily plan assembled from live operational sources
Human approval
External actions and consequential decisions remain controlled
The starting point
The manual version
Someone had to scan each channel, separate updates from requests, recover the project context, maintain the underlying information, and decide what deserved attention. The work was not a single task; it was the repeated effort of turning scattered signals into a useful plan.
The intervention
The assistant collects and filters information behind the existing stack, connects it to the relevant project context, and bundles what remains. People see the emails that need review, the facts that need confirmation, and the decisions that require judgment—instead of processing every input themselves.
The integration principle
Gmail and Microsoft 365
Filtering, classification, routing, and project-update detection
Emails queued for review while project information is maintained in the background
Existing calendars
Availability analysis and slot-aware daily planning
Tasks scheduled into free slots and suggested to-dos that fit the time still available
Tasks and to-dos
Business impact, deadline, and required time combined into a dynamic priority
A ranked plan that balances consequential work with what can realistically be completed
Knowledge base and message history
Notion holds current truth; Graphiti links evolving facts, decisions, people, and projects over time
Current project status together with the context that explains how and why it changed
The operating layer maintains context and prepares decisions. It does not create another workspace or message stream for the team to monitor.
The system modules
Incoming email is normalised, filtered, and connected to the relevant client or project. Routine information can update the operating picture in the background; anything that needs a response, confirmation, or judgment is placed in a clear review queue.
The Morning Briefing reads fixed commitments and the free time around them. It proposes work that fits the hours actually available and can place suitable tasks into open calendar slots instead of presenting an impossible wish list.
A task’s business impact, deadline, and required time remain visible as distinct signals before they are combined into a current overall priority. The result reflects both what matters and what can be done under today’s constraints.
The assistant reads the current project record together with the history behind it. It can distinguish an active fact from an older one, recover why a decision changed, and understand how the people involved relate to the work.
The memory architecture
Operational source of truth
Notion combines flexible databases with pages people can read and edit. Its API lets the operating layer query and update structured project information while the team keeps control of the visible source of truth.
Time-aware relational memory
Graphiti is an open-source temporal knowledge graph—not a conventional document-only RAG store. It turns messages and events into entities, relationships, and time-stamped facts, so the assistant can follow how projects developed, why decisions changed, and how people are connected to the work.
Notion shows the state the team owns. Graphiti supplies the evolving context the assistant needs to interpret it.
Attention by design
A task can be important without being urgent, and urgent without having much long-term impact. The system keeps those signals separate before combining them into a current order of work. The distinction echoes the familiar Eisenhower Matrix, then extends it with deadlines, required time, dependencies, and live availability rather than copying it one-for-one.
01 · Importance
Strategic relevance and expected impact form the stable base. They prevent meaningful work from becoming invisible simply because it is not creating noise yet.
02 · Urgency
Proximity to a due date, dependencies, blocked colleagues, and newly arrived constraints can raise the need for attention as the situation changes.
03 · Deadlines
Calendar commitments and external deadlines remain a separate signal in the briefing. They are not buried inside an opaque score that a person has to reverse-engineer.
Five task-duration bands
Priority alone cannot build a workable day. A practical duration estimate lets the briefing distinguish deep focus work from a meaningful task that fits between two meetings.
<15 min
Instant
15–30 min
Quick
<2 hours
Medium
<8 hours
Large
8+ hours
Complex
Capture before prioritisation
Put the email, thought, request, or open loop into a trusted Inbox without stopping to solve or schedule it on the spot.
During a deliberate review, write down what the item means, why it matters, and the relevant background that previously existed only in one person’s head.
Turn a vague reminder into something another person could understand and execute. If no action is needed, keep it as reference, defer it, or discard it.
Move the clarified result into the appropriate project, task list, calendar, or waiting queue. Only then can it be ranked against impact, deadlines, required time, and availability.
Unclarified items remain visible in their own part of the Morning Briefing, so they cannot be forgotten or mistaken for an executable plan. The Inbox comes first in the workflow because it captures context—not because everything inside it deserves first priority.
Read the five-step GTD workflowThe human boundary
Built for client rollout
Identify the real source systems, communication paths, project ownership, and points where attention is currently lost.
Adapt classifications, client and project relationships, task fields, duration bands, and briefing priorities to the way the organisation works.
Define which actions may run automatically, which need review, and how errors, exceptions, permissions, and handover are handled.
Give attention back
If valuable people begin each day by reconstructing context across inboxes, calendars, tasks, and project systems, we can map the flow and build the operating layer that gives that attention back.